Enterprise Case Studies
Six platforms I helped deliver during my employment, from store checkouts to HR.
Work done in employment
These platforms were delivered during my employment, by in-house teams and, where a page says so, an external supplier. They are owned and operated by the respective organisations. I do not own, sell or license them. Each page separates my role from the team's.
Six platforms
The cases span retail operations, administrative systems, fuel workflows, process automation, a customer channel and HR. Each one covers the problem, how the team delivered, what changed in the organisation and what I learned.
An early mechanical cash register, still on a café counter in Brussels.Credit: "National cash register, Le Cirio, Brussels, 2014" by DimiTalen, CC0, via Wikimedia Commons Retail POS & Cash Register Platform
An integrated cash register and store operations platform for a large cooperative retail network, delivered by an in-house team during my employment. Read the case
- Domain
- Retail Operations
- From
- Legacy, fragmented store operations
- To
- One integrated retail transaction platform
- My role
- Led product and delivery on the employer side: product vision, roadmap and prioritisation, MVP scope, and coordination of the UAT, pilot and live stages.
A records vault at Pittsburgh City Hall, 1892.Credit: "Files,Pittsburgh City Hall,1892", public domain, via Wikimedia Commons Holding Administrative Platform
A shared administrative platform used across the subsidiaries of a holding group, delivered by an in-house team during my employment. Read the case
- Domain
- Corporate Administration
- From
- Scattered admin tools in each company
- To
- One shared administrative platform
- My role
- Led product direction and delivery on the employer side: harmonising subsidiary needs, roadmap and module prioritisation, MVP scope, and coordination of the UAT, pilot and live stages.
A visible-measure petrol pump, where the customer watched the fuel being counted.Credit: "Hy-Red Gasoline Station pump" by Nyttend, public domain, via Wikimedia Commons Fuel Automation System
A fuel automation system for the sales, reporting and reconciliation of fuel sold to farmer members through a cooperative network, delivered by an in-house team during my employment. Read the case
- Domain
- Fuel Operations
- From
- Fuel reporting that varied by site
- To
- Standard fuel sales and reconciliation
- My role
- Led product and delivery on the employer side: roadmap and prioritisation, MVP scope, and coordination of the UAT, pilot and live stages across operational and technical stakeholders.
Rubber stamps and record books from a library’s working past.Credit: "SANDNES BIBLIOTEK … Vintage rubber stamps ink stationery library cards old books" by Wolfmann, CC BY-SA 4.0, via Wikimedia Commons Business Process Management Platform
A business process management platform that moved paper, email and Excel-based requests and approvals into configurable digital workflows, delivered by an in-house team during my employment. Read the case
- Domain
- Workflow / BPM
- From
- Paper, email and Excel approvals
- To
- Configurable digital workflows
- My role
- Led product direction and delivery on the employer side: process prioritisation, scope of the configurable workflow model, and coordination of the UAT, pilot and live stages.
Before the app, the customer channel was a dial.Credit: "Grey rotary dial telephone" by Wilfredor, CC BY-SA 4.0, via Wikimedia Commons Customer-Facing Mobile Application
A customer-facing mobile application for a cooperative retail business, giving customers one channel for campaigns, product information and notifications, delivered by an in-house team during my employment. Read the case
- Domain
- Customer Engagement
- From
- Scattered customer communication
- To
- One managed mobile customer channel
- My role
- Led product direction and delivery on the employer side: journey priorities, release scope, and coordination of the UAT, pilot and live stages.
A 1950s punch time clock.Credit: "Time clock by LM Ericsson 1950ies" by Peter Häll, CC BY-SA 4.0, via Wikimedia Commons HR & Employee Management Portal
An HR and employee self-service portal delivered with an external supplier, where our in-house team handled the environment, integrations, acceptance testing and project coordination during my employment. Read the case
- Domain
- HR Systems
- From
- Manual HR interactions
- To
- Employee self-service with integrations
- My role
- Coordinated the project on the employer side: supplier and dependency management, UAT coordination, release readiness and stakeholder communication.
What changed, case by case
The same four questions for every case. Where no measured result has been published, the cell says so rather than guessing.
| Case | Previous process | Platform capability | Operational change | Documented coverage | Measured outcome |
|---|---|---|---|---|---|
| Retail POS & Cash Register Platform | Legacy, fragmented store operations | A cash register platform connected to store devices and group systems, with centrally managed upgrades. | Transaction handling is designed to follow one standard, and new versions are rolled out centrally. | Deployed across 1,100+ cooperative locations, according to the published site and CV. | Not published |
| Holding Administrative Platform | Scattered admin tools in each company | A central platform with modules for documents, attendance, legislation, meetings, inventory and self-service. | Companies share one administrative base, and later products such as the BPM platform build on it. | Used by 17 group companies and approximately 22,000 users, according to the published site and CV. | Not published |
| Fuel Automation System | Fuel reporting that varied by site | One system for fuel sales, pump, tank and tanker processes, daily reconciliation and reporting. | Cooperatives report in one standard way, designed to reduce data inconsistencies. | Covers fuel sold to farmer members in 1,100 cooperatives, according to the CV. | Not published |
| Business Process Management Platform | Paper, email and Excel approvals | Parametric workflows with forms, approvals and task tracking on web and mobile. | Processes follow defined steps and roles, and each request can be traced from start to finish. | Used to digitise paper-based processes within the group on the shared administrative platform, according to the CV. | Not published |
| Customer-Facing Mobile Application | Scattered customer communication | A mobile app for campaigns, product information and notifications, with central content management. | Customer communication runs through one managed channel instead of scattered routes. | Serves as the customer-facing mobile channel of Tarım Kredi Market, according to the CV. | Not published |
| HR & Employee Management Portal | Manual HR interactions | A supplier-built self-service portal, connected to corporate systems by the in-house team. | HR interactions are designed to move into self-service, with readiness tracked through acceptance testing. | Not published | Not published |
Draft awaiting approval Coverage figures come from the CV and the previous site and are drafts awaiting approval.